Signing In to Performance Hub

Access your Performance Hub account using your organization's Single Sign On authentication service.

Quick Reference

Before You Sign In

You must have an account provisioned by your organizational administrator before you can access Performance Hub. If you don't have an account yet, see the Don't Have an Account Yet? section below.

Sign In Page

When you navigate to Performance Hub, you'll see the sign-in page offering different authentication options based on your organization's configuration.

Figure 1: Performance Hub sign-in page showing available authentication options

How Sign In Works

Performance Hub uses Single Sign On authentication, which means you sign in using your organization's corporate identity provider rather than creating a separate Performance Hub username and password.

Benefits of Single Sign On:

Use your existing corporate login credentials
Enhanced security managed by your organization
No need to remember separate passwords
Automatic linking to your organization's systems

Available Authentication Methods

The authentication options you see depend on what your organizational administrator has configured:

Sign in with Google - Uses your organization's Google Workspace account

Sign in with Microsoft - Uses your organization's Microsoft 365 or Azure Active Directory account

Sign in with Username and Password - Uses your organization's custom identity provider

Sign In Process

Navigate to https://app.performancehub.co/
Click the button that matches your organization's identity provider
Sign in using your corporate credentials
Once authenticated, you'll be redirected to your Dashboard

First Time Sign In

The first time you sign in:

You may be asked to grant permissions for Performance Hub to access basic profile information
These permissions allow Performance Hub to verify your identity and display your name
Once permissions are granted, you'll be directed to your Dashboard

Multi-Factor Authentication

If your organization has enabled multi-factor authentication:

You'll be prompted to complete an additional authentication step
This typically involves entering a verification code or approving a notification
These steps are managed by your organization's identity provider

Common Issues

Don't Have an Account Yet?

If you work for an organization that already uses Performance Hub:

Contact your organizational administrator to request access. They will add you to your organization's Performance Hub access list and link your corporate identity to the appropriate facilities.

If your organization is not yet a Performance Hub customer:

Visit our contact page to schedule a demo with our sales team and learn about bringing Performance Hub to your organization.

Authentication Failed

If you receive an authentication error:

Make sure you're clicking the correct sign-in button for your organization's identity provider
Verify your account has been provisioned by your organizational administrator
Check that your corporate credentials are correct and not expired
Try clearing your browser cache or using a different browser

Access Denied After Signing In

If you successfully authenticate but see an access denied message:

Your account may not be linked to a facility yet
Your account permissions may still be processing
Contact your organizational administrator to verify your account has been properly provisioned

Session Expired

If you're automatically signed out, this is normal security behavior after a period of inactivity. Simply sign in again to continue working.

Security Best Practices

Protect your credentials:

Never share your corporate login credentials
Use strong passwords as required by your organization
Enable multi-factor authentication if available
Sign out completely when using shared or public computers

Use secure networks:

Access Performance Hub from trusted networks when possible
Use your organization's VPN when required
Avoid public WiFi for accessing sensitive information

Report suspicious activity:

Unexpected sign-in notifications
Unusual account behavior
Contact your organizational administrator immediately if you suspect your account is compromised

Getting Help

Need Access?

Existing organization: Contact your organizational administrator to request account provisioning

New organization: Contact our sales team at https://performancehub.co/contact/

Having Sign In Problems?

Check https://status.performancehub.co/ for service issues
Try clearing browser cache or using a different browser
Contact your organizational administrator for account access questions
Visit https://performancehub.co/contact/ for technical support

Performance Hub uses enterprise-grade security with Single Sign On to ensure your data and facilities are protected. Your organizational administrator controls access provisioning and permissions.