Reference

The quick-lookup page: every option, default, and limit, with links to the page that explains it.

Feature requirements

Requirement	Value
Module prerequisite	CCTV module (which requires Device Management)
Facility features	People (core) · AI Insights (enhanced background analysis)
Per-camera prerequisite	People Tracking enabled
Self Learning prerequisite	Enhanced AI Analysis on (CCTV Settings → General)
Feature-off API response	"People feature is not enabled for this facility"
Guest share tokens	No access to people or face-detection data
AI camera capacity	~half of VSaaS-only capacity per appliance — see The hardware

Member matching thresholds

Details: Face recognition tuning

Setting	Lenient	Balanced (default)	Strict
Identified Match Threshold	80	85	92
Drop Threshold	55	45	35
Identified Collection Search Floor	35	40	47

Setting	Default
Visiting Member Bonus	+5
Check-in Lookback Window	30 mins
Borderline Confidence Zone (pose-check band)	+7
Identified pose limits (yaw / pitch / roll)	55° / 30° / 30°
Blacklist check	95% — fixed, runs first, not configurable

Shadow profile thresholds

Details: Face recognition tuning · How it works

Setting	Default
Profile Link Threshold	80
Duplicate Prevention Threshold	90
Minimum Detection Confidence	90
Unidentified pose limits (yaw / pitch / roll)	30° / 35° / 60°
Quality preset	Lenient / Balanced / Strict
Tier 1 — Fast Quality Checks	Sharpness · Contrast · Lighting · Exposure · Dynamic Range · Eye Aspect Ratio (~10–60 ms)
Tier 2 — ISO Quality Checks	Face Occlusion · Eyes · Mouth · Head Pose · Illumination · Exposure · Compression · Expression (~5–10 s)

Self Learning parameters

Details: Self Learning · Face recognition tuning

Parameter	Balanced default
Minimum correlated visits	8
Lookback period	~2 months
Timing window around check-in	±10 minutes
Gender check	On
Age check	Off (tolerance 10 years)
Candidate rule	Exactly one member candidate, or No match
Auto shadow photos	99%+ similarity · max 6 per person · cooldown between additions

Queue statuses: Pipeline · Pending Review · Automatically Linked · Unable to Link · No Match · Rejected · Manually Approved · Monitoring · Linking… · Link Failed.

Timeline

Details: People timeline · Settings → People Timeline

Setting / limit	Value
Minimum Time to Merge Detections	45 mins (default)
Minimum detections (threshold filter)	3 (default) — filter tooltip cites "at least 5 detections and a duration of 5 minutes or more"
Minimum duration (threshold filter)	5 mins (default)
Show No Check-In Badge	Off (default)
Day range options	1D / 2D / 3D
Sort options	Last Seen (default) · Visit Time · Name · Visit Count
Bulk select limit	100 people
Merge limit	2–20 profiles per merge

Classification chips: All · Facility Members · Current · EA Members · From Other Clubs · Unidentified · Unsure · Expired · On Hold · Card Sharing · Tailgating · Access Violators. (Most hide when their count is zero.)

People list

Details: People & profiles

Control	Options
Quick tabs	All · Active · Expired · Staff
Photo Status filter	Valid Photo · Invalid Photo · Not Processed
Sort By	Recently Added (default) · Last Name (A-Z / Z-A) · First Name (A-Z / Z-A) · Membership Updated
Views	Grid · Compact grid · List
New-member badge	"Active [NEW]" — joined within 5 days
Import steps	Upload File → Map Fields → Preview & Import

Synced fields: always — name, DOB, gender, profile photo, membership status, member type, plans, tags; optional — email, mobile phone, address, created, updated (email + mobile phone on by default).

Reports

Details: Reports

Item	Value
Snapshot generation	Overnight, for the previous day (facility-local time)
KPIs	Total Tracks · Unique People · Avg Visit · Unsure % · Peak Hour · Access Violations
Heatmap modes	Tracks · Detections · People · Unsures
Heatmap display options	Peak Hour Heatmap · Cell Counts · Violations
Demographic age buckets	18-24 · 25-34 · 35-44 · 45-54 · 55+
Sentiment score range	0–100
Sentiment bands	Positive ≥ 70 · Neutral 40–69 · Negative < 40
Sentiment presets	Default · Gym/Fitness · Custom

Definitions: a track is "one continuous sighting of the same person"; total detections is "every face detected across all cameras"; an access violation is an entry "where a member's active membership plan was not permitted by the zone's access rules".

Access zones

Details: Access zones

Item	Value
Zone badges	Anyone can access · Membership plan access · Restricted
Rule inputs	Membership plans · member types · tags (include or exclude)
Zone sources	Created locally · synced from member system (link/merge to combine)
Structure	Zones may nest — child cameras roll up to the parent
Sub-tabs	Camera Assignment · Membership Plans · Access Hours

Data lifecycle

Details: Security & privacy

Item	Value
Face collections per facility	Identified · Unidentified (shadow profiles) · Blacklist — isolated per facility
AI Metadata retention	Default 24 months, configurable — see Storage & retention
Shadow photos	Kept while the profile exists; excluded from time-based cleanup
Deletion paths	Delete this person (unidentified) · Delete Member (profile Advanced) · retention cleanup

MCP tools

Details: Integrations & MCP

Tool	Purpose
`insights_timeline_search`	Search the detection timeline
`insights_people_search`	Search registered people
`insights_person_get`	One person's full profile
`insights_person_activity`	A person's visit history
`insights_checkins`	Member check-in history
`insights_match_unidentified`	Correlate unidentified detections with check-ins
`insights_report_snapshots`	Daily report snapshots

All seven require CCTV module access + the People feature on the target facility.