Facility Details
Quick Reference
Where to find it: Website & Digital Profile > Facility Details
Who can access: Users with permission to manage facility settings
Purpose: Central source of truth for all facility information used throughout Performance Hub and external integrations
What You'll See
The Facility Details page is the central hub for managing your facility's information. This page serves as the single source of truth for your facility data, feeding information to your website, marketing materials, Performance Hub features, and external directory services such as Apple Maps and Google Maps.
Figure 1: Facility Details page showing all configuration sections
Important: Changes made on this page affect multiple systems:
- Your organization's website (via Universal API integration)
- Marketing & Print dynamic designs
- Digital directories (Apple Maps, Google Maps, Facebook, Instagram)
- Door and access control systems
- Coaching screens and displays
- Member Management System integrations
📑 Main Configuration Sections
The Facility Details page is organized into several key sections. Click each section below to view detailed documentation:
🏢 Primary Details and Location
Facility name, contact information, address, and map location
Covers: Brand selection, facility name, email, phone, identifiers, URL slug, address management, and map positioning
⏰ Hours and Scheduling
Operating hours, timezone, and schedule management for staffed, extended, and holiday hours
Covers: Staffed hours, extended hours, automatic holiday hours, timezone settings, and integration with door systems and coaching screens
🌐 Digital Presence
Social media, digital directory publishing, tracking codes, and additional integrations
Covers: Social media handles, Digital Profile Configuration (Apple Maps, Google Maps, Facebook, Instagram), photos, tracking codes, Line Chat, and WhatsApp
Facility Status and Publishing
Control whether your facility appears on your organization's website and accepts bookings.
Facility Status Toggle
Published - Your facility page is live and visible on your organization's website
Hidden - Your facility page is not displayed publicly
When to hide your facility:
- Facility is not yet ready to launch
- Temporary closure (renovations, maintenance)
- Soft opening period before full launch
Note: Hidden facilities can still be accessed by Performance Hub users with appropriate permissions.
Configuration Visibility
Not all features are visible to all facilities. Availability depends on:
Organization settings:
- Which modules are enabled
- Universal API integration status
- Digital Profile Configuration feature access
- Regional compliance requirements
User permissions:
- Administrative access level
- Module-specific permissions
- Brand or regional restrictions
If you don't see a feature described in this guide: Contact your organizational administrator to confirm whether it's available for your facility.
Saving Changes
Save/Publish Changes button - Located at the bottom of the page
Important: Changes are not applied until you click "Save/Publish Changes"
What happens when you save:
- Changes update immediately in Performance Hub
- Website changes require Universal API integration
- Digital Profile Configuration changes sync to directories within 24-48 hours (if auto-publish is enabled)
- Marketing & Print dynamic designs pull updated information automatically
Cancel button - Discards all unsaved changes and reverts to last saved state
Understanding Universal API Integration
Many features on the Facility Details page require integration with your organization's website through the Universal API:
Features requiring Universal API integration:
- Facility Page and Links Application Page publishing
- Landing page activation
- Free trial booking functionality
- Booking widgets
- Custom tracking codes and pixels
What this means: Simply configuring these settings here does not automatically publish them to your website. Your website must be integrated with the Performance Hub Universal API to display this information.
If you need integration: Contact your organizational administrator or refer to the Universal API setup documentation.
Additional Resources
Tips and Best Practices - Practical guidance for managing facility information
Common Questions - Frequently asked questions and troubleshooting