Performance Hub LogoPerformance Hub

Adding New Devices

Adding a device to Performance Hub connects your smart technology to the central management system, enabling monitoring, configuration, and control from anywhere.

Add Device Dialog

Figure 1: Select Device Type dialog showing options for Coaching Screen, CCTV Camera, and Duress Button

Before You Begin

Network Requirements

For All Devices:

  • Strongly recommended: Ethernet connection available
  • Stable internet connection at facility
  • Network router or switch with available ports
  • Power outlet near device location

If Using WiFi (Coaching Screens Only - NOT for Cameras):

  • WiFi NOT supported for cameras (PoE Ethernet required)
  • WiFi acceptable for coaching screens only
  • 5GHz WiFi network available
  • Strong signal strength at device location (70%+ minimum)
  • WiFi password available
  • Ethernet still recommended for coaching screens for reliability

General Best Practices

Always Use Ethernet When Possible:

  • Most reliable connection
  • No signal dropouts
  • Faster data transfer
  • Better security
  • Lower latency
  • No interference issues

Plan Device Locations:

  • Consider Ethernet cable routing
  • Verify power outlet availability
  • Check mounting requirements
  • Ensure proper ventilation for cameras and screens
  • Verify Bluetooth coverage for duress buttons

Have Information Ready:

  • Device name and location
  • Room or area assignment
  • Network details (if using WiFi)
  • Mounting hardware if needed

Adding Devices: Step-by-Step

Step 1: Access Device Management

  1. Navigate to Main Menu → Smart Technology → Device Management
  2. Click the "Add New Device +" button at the top of the page
  3. Device type selection dialog appears

Step 2: Select Device Type

Choose the appropriate device type from the dialog:

Coaching Screen

  • Digital displays for workout content
  • Shows training routines, timing, and guidance
  • Connects via Ethernet or WiFi

CCTV Camera

  • Security cameras for monitoring and recording
  • AI-powered features for face detection and behavior analysis
  • Requires continuous network connection

Duress Button

  • Emergency safety devices for staff protection
  • Wireless Bluetooth mesh connectivity
  • Battery powered for portability

Step 3: Scan QR Code or Enter Serial Number

All devices require scanning a QR code or entering a serial number to add them to Performance Hub.

You have two options:

Option 1: Scan QR Code First (Recommended)

  • Use your phone or device camera to scan the QR code on the device
  • Opens Performance Hub "Add Device" dialog automatically
  • Serial number is pre-filled
  • Quick and error-free

Option 2: Open Add Device Dialog First

  • Click "Add New Device +" and select device type
  • Click "Scan QR Code With Camera" in the dialog
  • Scan the QR code on the device
  • Serial number is automatically filled in

Option 3: Manual Entry

  • Open Add Device dialog and select device type
  • Manually type the serial number from the device label
  • Use this if QR code is damaged or scanner not available

Step 4: Follow Device-Specific Setup

After scanning QR code or entering serial number, complete device-specific setup:

Camera Setup Process

Coaching Screen Setup Process

Duress Button Setup Process

Quick Setup Guides

Adding a CCTV Camera (Quick Reference)

add-cctv-device.png

  1. Physical installation:
    • Mount camera in desired location
    • Connect Ethernet cable (strongly recommended)
    • Connect power
  2. Scan QR code:
    • QR code location: On the side of the camera (physical sticker)
    • Use phone camera to scan QR code
    • Opens "Add Device" dialog with serial number pre-filled
    • OR open Add Device dialog first, select Camera, click "Scan QR Code With Camera"
    • OR manually type serial number from camera label
  3. Enter camera details:
    • Camera name (descriptive, includes location)
    • Location/room assignment
    • Indoor or outdoor designation
  4. Click "Add" - Camera appears in Device Management when connected (2-3 minutes)
  5. Configure camera settings:
    • Recording mode (continuous recommended)
    • Motion detection zones and threshold
    • Image settings (brightness, contrast, etc.)
    • Storage monitoring

Network Connection:

  • Required: Power over Ethernet (PoE) - WiFi is NOT supported for cameras
  • Camera receives both power and network through single Ethernet cable
  • Requires PoE-capable network switch or PoE injector
  • Cameras do not have separate power adapter - powered via PoE only

See Camera Configuration for complete details

Adding a Coaching Screen (Quick Reference)

add-coaching-screen.png

  1. Physical installation:
    • Mount TV/display
    • Connect coaching screen device to TV via HDMI
    • Connect Ethernet to coaching screen device (strongly recommended)
    • Connect power
  2. Wait for QR code to appear:
    • QR code location: Automatically displayed on the screen once device is ready
    • Takes 1-2 minutes for QR code to appear on screen
  3. Scan QR code:
    • Use phone camera to scan QR code displayed on screen
    • Opens "Add Device" dialog with pairing ID pre-filled
    • OR open Add Device dialog first, select Coaching Screen, click "Scan QR Code With Camera"
    • OR manually type pairing ID from screen display
  4. Enter screen details:
    • Screen name (location-based: "Main Room Screen")
    • Room or area assignment
    • Equipment number (automatically assigned)
  5. Click "Add" - Screen status shows "Online" in Device Management
  6. Configure screen settings:
    • Content scheduling
    • Audio output (Sonos, HDMI, external)
    • Screen synchronization if multiple screens

Network Connection Priority:

  • Best: Ethernet connection for reliability and sync
  • Acceptable: 5GHz WiFi with excellent signal (80%+)
  • Avoid: WiFi if using multi-screen synchronization

See Screen Configuration for complete details

Adding a Duress Button (Quick Reference)

add-duress-button.png

  1. Scan QR code:
    • QR code location: On the back of the physical device OR on the box it came in
    • Use phone camera to scan QR code
    • Opens "Add Device" dialog with serial number pre-filled
    • OR open Add Device dialog first, select Duress Button, click "Scan QR Code With Camera"
    • OR manually type serial number from device label
  2. Enter button details:
    • Button location (specific area: "Front Desk", "PT Office")
    • Alert recipients configuration
  3. Verify Bluetooth coverage:
    • Test signal strength at intended location
    • Ensure within range of Bluetooth mesh gateway (typically 30-50 feet)
  4. Physical placement:
    • Choose accessible location for staff
    • Discrete placement to avoid member questions
    • Secure placement to prevent loss
  5. Pairing process:
    • Press and hold button pairing button
    • Button flashes to indicate pairing mode
    • Appears in Device Management when paired (30-60 seconds)
  6. Test functionality:
    • Press button to send test alert
    • Verify alert received by designated responders
    • Confirm location information is correct
    • Test again after 24 hours
  7. Document and train:
    • Add to facility safety diagram
    • Train all staff on button location and use

Network Connection:

  • Uses Bluetooth mesh (wireless by design)
  • No Ethernet or WiFi configuration needed
  • Automatic connection to nearest gateway

See Duress Button Configuration for complete details

QR Code Scanning Details

Where to Find QR Codes

CCTV Cameras:

  • Location: Physical sticker on the side of the camera
  • Contains camera serial number
  • Scan with phone camera or from Add Device dialog
  • If sticker damaged, serial number also printed on camera label

Coaching Screens:

  • Location: Automatically displayed on the screen itself
  • Appears 1-2 minutes after device powers on and connects to network
  • Shows pairing ID for device registration
  • Remains on screen until device is added to Performance Hub

Duress Buttons:

  • Location: On the back of the physical device
  • Also available: On the box the device came in
  • Contains device serial number
  • Keep packaging if button QR code becomes damaged

Scanning Methods

Method 1: Scan QR Code First (Fastest)

  1. Power on and connect device to network
  2. Use phone or tablet camera to scan QR code
  3. Performance Hub "Add Device" dialog opens automatically
  4. Serial number or pairing ID is pre-filled
  5. Enter device name and location
  6. Click "Add"

Method 2: Scan from Add Device Dialog

  1. In Device Management, click "Add New Device +"
  2. Select device type (Camera, Screen, or Duress Button)
  3. Click "Scan QR Code With Camera" button
  4. Allow camera access when prompted
  5. Point at QR code on device
  6. Serial number automatically filled in
  7. Complete device details and click "Add"

Method 3: Manual Entry (Backup)

  1. Open Add Device dialog and select device type
  2. Manually type serial number or pairing ID
  3. Use this if:
    • QR code is damaged or unreadable
    • Scanner not working properly
    • Camera access not available
  4. Double-check serial number for accuracy

Devices Appearing in Device Management

After Adding Device:

Cameras:

  • Appear in Device Management within 2-3 minutes
  • Must be powered on and connected to network
  • Status shows "Online" when ready
  • If doesn't appear after 5 minutes, check power and network connection

Coaching Screens:

  • Appear in Device Management immediately after adding
  • Must be powered on with HDMI connected to TV
  • Status shows "Online" when ready
  • Screen displays content or setup screen

Duress Buttons:

  • Must complete pairing process after adding
  • Press and hold pairing button on device
  • Button flashes to indicate pairing mode
  • Appears online when paired (30-60 seconds)
  • Must be within Bluetooth mesh range

Troubleshooting QR Code Scanning

QR Code Won't Scan:

  • Ensure QR code is clean and undamaged
  • Try better lighting on QR code
  • Hold phone camera steady for 2-3 seconds
  • Try different distance from QR code (4-8 inches typically optimal)
  • Use manual entry if QR code damaged

Scanner Not Opening:

  • Check browser camera permissions enabled
  • Try refreshing the page
  • Use different browser if needed
  • Use phone camera to scan QR code directly instead

Wrong Device Added:

  • Remove device from Device Management
  • Verify you scanned correct QR code
  • Check you selected correct device type
  • Re-scan or manually enter correct serial number

Device Doesn't Appear After Adding:

  • Wait full 5 minutes before troubleshooting
  • Verify device has power (LED indicators on)
  • Check network connection (Ethernet or WiFi)
  • For duress buttons: complete pairing process
  • Try removing and re-adding device

Special Cases

Sonos Audio Devices

Important: Sonos speakers do not need to be manually added to Device Management.

Automatic Detection:

  • Sonos devices automatically detected by Coaching Screens
  • No configuration required
  • Works when Sonos is on same network
  • May take a few minutes after Sonos powers on

If Sonos Not Detected:

  • Verify Sonos is on same network as coaching screens
  • Ensure Sonos is powered on and functional
  • Check Sonos app to confirm device is working
  • Restart coaching screen to re-detect Sonos
  • Allow 5 minutes for automatic detection

Using Sonos with Screens:

  • Configure audio output in screen settings
  • Assign Sonos speakers to specific screens
  • Volume controlled through coaching screen interface
  • See Screen Configuration for details

Replacing Existing Devices

When Replacing Failed Device:

  1. Remove old device from Device Management
  2. Document old device settings (name, location, configuration)
  3. Add new device using normal process
  4. Apply same configuration as old device
  5. Update any integrations that referenced old device
  6. Test thoroughly before considering replacement complete

For Cameras:

  • Reuse same mounting location
  • Keep same camera name for continuity
  • Verify recording history is preserved
  • Test motion detection zones still appropriate

For Screens:

  • Reuse same TV and mounting
  • Keep same screen name
  • Verify content scheduling unchanged
  • Test multi-screen sync if applicable

For Duress Buttons:

  • Place in exact same location
  • Keep same location name
  • Test alert delivery immediately
  • Inform staff of serial number change

Adding Multiple Devices

For Multiple Devices of Same Type:

  1. Plan device layout before starting
  2. Prepare all network connections in advance
  3. Add devices one at a time in Performance Hub
  4. Label network cables for easy identification
  5. Test each device before moving to next
  6. Document device locations on facility diagram

Best Practice:

  • Don't try to add all devices simultaneously
  • Allow each device to fully connect before adding next
  • Use consistent naming convention
  • Test functionality of each device individually first

Temporary Devices

For Events or Testing:

Cameras and Screens:

  • Add normally to Device Management
  • Configure with temporary names indicating duration
  • Remove from Device Management when event ends
  • Can be re-added later with same process

Duress Buttons:

  • Add as normal device
  • Configure with temporary location
  • Important: Inform staff of temporary button location
  • Remove or reassign when temporary need ends

Troubleshooting Device Addition

Device Won't Connect

Check Network Connection:

  • Ethernet cable securely connected both ends
  • Network switch has link light for port
  • Try different network cable if available
  • Verify network switch/router is working

Check Power:

  • Device has power (LED indicators on)
  • Power cable fully inserted
  • Test power outlet with another device
  • Try different power cable if available

Check WiFi (if applicable):

  • Correct WiFi password entered
  • 5GHz network selected (not 2.4GHz)
  • Signal strength adequate at location
  • Other devices can connect to same WiFi

Device Appears Then Goes Offline

Possible Causes:

  • Intermittent network connection
  • WiFi signal too weak
  • Power supply issue
  • Network conflict (IP address)

Solutions:

  • Primary solution: Switch from WiFi to Ethernet
  • Check network cable for damage
  • Verify adequate power supply
  • Restart network switch/router
  • Contact support if persists

Wrong Device Appears

If Detecting Wrong Device:

  • May be detecting device from nearby facility
  • Verify device serial number matches physical device
  • Check device is on correct network
  • Ensure network is properly isolated
  • Remove incorrect device and add correct one

Pairing Fails (Duress Buttons)

Troubleshooting Pairing:

  • Verify button battery is fresh
  • Check Bluetooth mesh gateway is online
  • Move button closer to gateway temporarily
  • Try pairing process again
  • Replace button battery if old
  • Contact support if button won't pair

After Adding Devices

Immediate Next Steps

For All Devices:

  1. Verify device is online in Device Management
  2. Configure basic settings (name, location properly set)
  3. Test device functionality immediately
  4. Document device information (serial number, location)

Device-Specific:

  • Cameras: Verify recording is working
  • Screens: Confirm content is displaying
  • Duress Buttons: Test alert delivery

First 24 Hours

Monitor New Devices:

  • Check device remains online
  • Verify no connectivity issues
  • Monitor temperature readings (cameras, screens)
  • Test duress buttons again after 24 hours

Configuration Fine-Tuning:

  • Adjust camera angles if needed
  • Optimize screen brightness
  • Verify duress button signal strength
  • Make any needed configuration changes

Documentation

Maintain Device Records:

  • Device serial number
  • Installation date
  • Location details
  • Configuration notes
  • Any issues encountered during setup

Update Facility Documentation:

  • Add device to facility diagram
  • Update equipment inventory
  • Include in staff training materials (especially duress buttons)
  • Note any special configuration

Best Practices

Planning Before Installation

  1. Survey installation locations before purchasing devices
  2. Verify network infrastructure can support new devices
  3. Plan cable routing for clean, professional installation
  4. Consider future expansion when planning locations
  5. Coordinate with IT team if on shared network

During Installation

  1. Use Ethernet connections whenever physically possible
  2. Label all cables immediately during installation
  3. Test as you go - verify each device before moving to next
  4. Take photos of installations for documentation
  5. Keep installation neat - proper cable management

After Installation

  1. Test all devices thoroughly within first 24 hours
  2. Monitor for issues during first week
  3. Train staff on new device locations and use
  4. Update documentation with device details
  5. Schedule regular maintenance on calendar

Common Mistakes to Avoid

Don't:

  • Add multiple devices without testing each one first
  • Use WiFi when Ethernet is available
  • Skip device testing after installation
  • Forget to document device locations
  • Neglect to train staff on new safety devices

Do:

  • Plan thoroughly before starting
  • Use Ethernet for all cameras and screens
  • Test each device immediately after adding
  • Document everything
  • Train staff properly on duress button locations

Getting Help

If You Need Assistance

Device Not Appearing:

  • Wait full 5 minutes before troubleshooting
  • Check all physical connections
  • See troubleshooting section above
  • Contact support if device still not detected

Configuration Questions:

  • Refer to device-specific configuration pages
  • Check Knowledge Base for setup guides
  • Contact support for complex configurations

Hardware Issues:

  • Verify device has power and connectivity
  • Check for physical damage
  • Contact support for defective devices
  • Keep purchase information for warranty claims

Resources

Back to Device Management Overview - Main device management page

Device Configuration Guides:

Device Management Actions - Update, restart, identify, and router access

Successfully adding devices is the first step to a fully integrated smart facility. Use Ethernet connections, test thoroughly, and document everything for best results.