Device Management

Monitor and manage all smart technology devices connected to your facility in one centralized location.

Quick Reference

Where to find it: Main Menu → Smart Technology → Device Management
Who can access: Users with Device Management module access
Purpose: View, configure, and monitor all connected devices including cameras, coaching screens, and duress buttons

What You'll See

The Device Management page provides a comprehensive view of all smart devices connected to your facility. You can monitor device status, network connections, performance metrics, and manage device configurations from this central dashboard.

Figure 1: Device Management showing all connected devices with status, network information, and performance metrics

Main Features

Device Monitoring

• Real-time device status (online/offline)
• Network connection details and signal strength
• Temperature monitoring and alerts
• Storage usage tracking for cameras
• Device uptime information
• Battery levels for duress buttons

Device Management

• Add new devices to your facility
• Configure device-specific settings
• Automatic firmware updates (2am local time)
• Restart devices remotely
• Move devices between locations
• Remove or replace devices

Network Insights

• Current internet speed monitoring
• Network source identification
• Connection quality metrics
• Remote router access via secure tunnel

Understanding the Device List

Device Table Columns

The device table displays comprehensive information about each connected device:

Device

• Device icon (camera, screen, or duress button)
• Device name
• Online/offline status indicator
• Battery level (for battery-powered devices)
• Device ID

Metadata

• Room or location assignment
• Device-specific notes or identifiers

Local IP

• Internal network IP address
• Helps identify device on your network

Signal Strength

• Network connection type (Ethernet, WiFi, Bluetooth Mesh)
• Signal quality percentage
• Connection stability indicator

Activity Down/Up

• Data downloaded and uploaded
• Storage space usage for cameras

Temperature

• Current device operating temperature
• Overheating warnings if applicable

Uptime

• Time since last restart
• How long device has been running

Serial Number

• Unique device identifier
• Hardware model information

Device Status Indicators

Online (Green) - Device is connected and functioning normally

Offline (Red) - Device is not responding or disconnected

Battery Level - Displayed as percentage for battery-powered devices (duress buttons)

Temperature Warnings - Alerts if device temperature exceeds safe operating limits

Filters and Search

Search Bar

Use the search bar at the top to quickly find specific devices by:

• Device name
• Serial number
• Location
• Network identifier

Filter Options

Last Seen

• Only Online - Show only currently connected devices
• This Week - Devices active in the last 7 days
• Last 30 days - Devices active in the last month
• All - Show all devices regardless of status

Device Type

• All - Show all device types
• Camera - Show only security cameras
• Screen - Show only coaching screens
• Duress Button - Show only panic buttons

Network Source

• All - Show devices on all networks
• Bluetooth Mesh - Devices connected via Bluetooth mesh network
• Specific networks - Filter by WiFi network name

Reset Filters - Click to clear all filters and return to default view

Network Information

Current Internet Speed

Displayed at the top of the filters section:

Shows:

• Download speed
• Upload speed
• Network latency
• Test server location
• Last speed test time

This information helps you:

• Verify adequate bandwidth for cameras and streaming
• Troubleshoot connection issues
• Monitor network performance over time

🔧 Device Configuration

Each device type has its own configuration process and settings. Refer to the device type below to view detailed configuration documentation:

📹 CCTV Cameras

Configure security cameras, recording settings, AI features, and camera positioning

Covers: Camera setup, location assignment, recording configuration, motion detection, AI-powered features, storage management, and camera maintenance

📺 Coaching Screens

Set up digital workout displays, content scheduling, and screen synchronization

Covers: Screen installation, network connection, content management, multi-screen synchronization, audio output, and troubleshooting

🚨 Duress Buttons

Install and maintain emergency safety devices for staff protection

Covers: Button placement, Bluetooth mesh pairing, battery management, testing procedures, emergency response setup, and maintenance schedules

🔌 Adding Devices & Management

Click the sections below for detailed guides on adding devices and using device management tools:

➕ Adding New Devices

Complete guide to adding cameras, coaching screens, and duress buttons to your facility

Covers: Adding devices step-by-step, network requirements, device-specific setup processes, automatic device detection, troubleshooting device addition, and best practices for installation

⚙️ Device Management Actions

How to update, restart, identify, and remotely access your devices and router

Covers: Unlock & Install Updates (automatic 2 AM updates), Identify Devices (shows equipment number for 30 seconds), Reboot All Devices, Open Router Webpage (secure tunnel without port forwarding)

📊 Monitoring & Maintenance

Essential guides for keeping your devices healthy and performing optimally:

💚 Understanding Device Health

Monitor temperature, battery levels, network quality, and performance metrics

Covers: Temperature monitoring (normal ranges, warning signs), battery management for duress buttons, network connection quality indicators, signal strength optimization, and device health dashboards

🔧 Common Issues and Solutions

Quick troubleshooting guide for resolving common device problems

Covers: Device offline troubleshooting, low signal strength solutions, temperature issues, update failures, camera/screen/button specific problems, and when to contact support

✅ Best Practices

Guidelines for monitoring, maintaining, and optimizing your device infrastructure

Covers: Regular monitoring schedules (daily, weekly, monthly), device naming conventions, network organization, firmware updates, safety device maintenance, documentation, staff training, and performance optimization

Network Connection Best Practices

Hard-Wired Connections Recommended

Wherever possible, connect devices using Ethernet cables rather than WiFi:

Why Hard-Wired is Better:

• More reliable connection with no signal dropouts
• Faster data transfer speeds
• No interference from other wireless devices
• Lower latency for real-time features
• No WiFi password management needed
• Better security

Priority for Hard-Wiring:

1. Security Cameras - High priority for reliable recording and live viewing
2. Coaching Screens - Important for consistent content display
3. Network Equipment - Routers, switches, and access points

When WiFi is Acceptable:

• Locations where running cable is not feasible
• Temporary device installations
• Duress buttons (designed for wireless operation)

If Using WiFi:

• Ensure strong signal strength (above 60%)
• Use 5GHz WiFi band when available for cameras and screens
• Keep devices within good range of access points
• Consider adding WiFi extenders or additional access points

Getting Help

In-Product Support

Click the Knowledge Base button (magnifying glass icon) at the top of the Device Management page to access support guides for smart technology.

Device-Specific Issues

For device malfunctions: Contact Performance Hub support through Main Menu → Support & HQ

For network issues: Work with your IT team or network administrator first, then contact support if needed

For hardware failures: Support team will coordinate device replacement or repair

Status Updates

Check https://status.performancehub.co/ for any known issues affecting device connectivity or Performance Hub services.

Additional Resources

Camera Configuration - Complete guide to setting up and managing security cameras

Screen Configuration - Coaching screen installation, content, and synchronization

Duress Button Configuration - Safety device setup, testing, and maintenance

Device Management provides centralized control over all smart technology in your facility. Regular monitoring, proper installation (using Ethernet connections), and routine maintenance ensure devices remain online, secure, and functioning optimally.