Reviews and Website Leads
Review Management
Monitor what customers are saying about your facility across Google, Facebook, and other review platforms.
Dashboard View Shows
Review Chart - Bar graph showing how many reviews you've received each month over the last 12 months.
Average Rating - Your overall star rating combining all review platforms.
Reviews Without Responses - Count of customer reviews that haven't received a reply yet. Responding to reviews helps build customer relationships.
Common Keywords - A word cloud showing frequently mentioned terms in your reviews, giving you quick insight into what members are talking about (like "clean," "friendly," "equipment," etc.).
Time Period
The review section always shows the last 12 months of data.
Available Actions
View All - Opens the full review management system where you can read reviews, respond to customers, and track sentiment trends over time.
Key Website Lead Events
Track visitor actions on your facility's website that show purchase interest.
What Gets Tracked
Select Content - When someone views your facility page on the website.
Online Joint Start - When someone fills out a membership inquiry form.
Lead Booking - When someone books a trial session through the website.
Dashboard Display
A donut chart shows the breakdown of different event types, with:
- Total number of events
- Percentage of each event type
- Count for each category
This helps you understand which parts of your website are driving the most interest.
Time Period
Shows events from the last 1 day.
Available Actions
View Analytics - Opens detailed website analytics where you can see traffic sources, page views, and conversion rates.
Related Pages
Revenue and Bookings - Financial performance and appointments
Smart Technology and Member Insights - Device monitoring and membership patterns
Back to Dashboard Overview - Main Dashboard documentation