CCTV (Video surveillance as a service)

The CCTV module is Performance Hub's video surveillance as a service (VSaaS) platform. An Edge Processor appliance at your facility ingests your IP cameras, records around the clock, and uploads encrypted footage to cloud storage in a region you choose — while live view streams straight from the appliance to your browser.

It is an open-architecture system: it works with the cameras you already have. Any camera that can produce a standard network video stream can be added — no proprietary cameras, no NVR to maintain, no DVR hard drives to swap.

• Record everything, keep what matters. Motion-triggered or continuous recording per camera, automatic cloud upload, retention policies you control, and one-click retention of incident footage that is never auto-deleted.
• Watch from anywhere. Live video walls, a scrubbing timeline with a timelapse filmstrip, and a searchable recordings browser — in your browser, with nothing to install and no firewall changes.
• Built for people intelligence. The same appliance can run AI person detection on your camera feeds. Face identification and people analytics are part of the separate AI Insights & People feature, which runs on top of this module.
• Share without creating accounts. Time-limited guest links (for police, insurers, or contractors) scoped to just the sections you choose, with a full audit trail of who viewed what.

Figure 1: The CCTV module — storage utilisation, recent recordings, access logs, and per-camera recording activity at a glance

What you get

It's a turnkey product: the appliance arrives flashed and ready, claiming it takes minutes, and adding your first camera is a single dialog with a built-in stream test.

What it's for

• Security coverage of entrances, floors, receptions, and back-of-house — recorded to the cloud, so footage survives theft or damage to on-site equipment.
• Incident response. Scrub the timeline to the moment, retain the recording so it can't age out, and share a time-limited link with police or your insurer.
• Operational awareness. Live video walls on a wall-mounted screen or in a tab; the dashboard's recording activity strip shows exactly when and where motion happened overnight.
• A foundation for people intelligence — occupancy, visit patterns, member recognition — via the AI Insights & People feature (documented separately).

The CCTV / AI Insights boundary

Two products share this surface, and it helps to know which is which:

• CCTV (this module) owns everything from the camera to your screen: ingest, recording, cloud storage, live view, timeline, recordings, retention, sharing, and the shared Settings areas (General, Cloud Storage, Live View).
• AI Insights & People (a facility feature that requires CCTV) owns everything from identifying people onward: face recognition, member matching, people profiles, people timelines, and reports. Its settings appear in the same Settings sidebar (the People, Face Recognition, and Insights groups) but are documented separately.

Where a CCTV screen surfaces a People element — the "AI Detections" recordings filter, people counts in the video player — these docs note it and move on.

Where to start

1. Getting started — unbox the Edge Processor, claim it, add your first camera.
2. Live view and Timeline & playback — day-to-day watching and investigating.
3. How it works — the architecture, for the technically curious.

Requirements

• The CCTV module enabled for your facility (it requires the Device Management module).
• An Edge Processor appliance — supplied as part of the product.
• IP cameras on the same local network as the appliance, able to produce a standard network stream.
• Ordinary outbound internet at your facility for cloud upload and remote management — no open inbound ports and no port-forwarding are needed for cloud access. (For the fastest live view when browsing remotely, allowing the appliance's peer-to-peer streaming port is recommended — see How it works.)

Documentation map