Door & Gate Access

Door & Gate Access lets your facility's members and authorised users unlock physical doors and gates with one tap in the Door & Gate Access mobile app, while you control exactly who can open which doors, when, and from where — all from Performance Hub.

Quick Reference

Where to find it: Main Menu → Smart Club Technology → Door/Gate Access

Who can access: Users with Door/Gate Access module access

Prerequisites: The Device Management and CCTV modules must be enabled for your organisation

Purpose: Manage door controllers, decide who can unlock doors (and when and from where), invite users to the mobile app, and audit every unlock attempt

How it fits together

A door controller is a small hardware device installed at each door or gate. It actuates the lock relay and stays connected to Performance Hub over your network.
Users sign in to the Door & Gate Access mobile app with a one-time code sent to their phone or email — there is no password and no self-signup. Only people you add (or sync) into User Access can sign in.
When a user taps Unlock, the server checks their access in real time: their access rules or personal grants, the configured operating hours, and (if enabled) whether they are physically at the facility (geofence). If everything passes, the door opens for a configurable number of seconds.
Every attempt — successful, denied, or failed — is recorded in the Access Logs for auditing.

The four main areas

The module has three tabs plus a Settings area (cog icon, top right):

Area	What you do there
Doors	See every door at the facility, its online status and analytics, unlock or identify a door remotely, and configure per-door behaviour (location, icon, maintenance mode, hold time, auto-unlock schedule, per-door rule and geofence overrides).
User Access	The list of every person who can use the mobile app at this facility. Add users manually, import from CSV, or sync from your member-management integrations and Computer Vision. Manage personal grants, invitations, sessions, and per-user messages.
Access Logs	A complete audit trail of unlock attempts: who, which door, when, from where, and the outcome (or the reason it was denied). Export to CSV.
Settings	Facility-wide policy: Access Rules (who can unlock and during which hours), Sync settings, Access Scopes (door groupings with their own policies), Geofencing, and App Security & Settings (app lock, support contacts, facility-wide messages).

Doors tab overview

Figure 1: The Doors tab — status counters, access analytics, the door list grouped by location, and the recent activity feed

Documentation guide

Concepts

How access decisions work — the single most important page. Explains rules vs grants vs scopes, the order checks run in, and the policy hierarchy (facility → scope → door). Includes the full glossary.

Managing doors

Doors — the Doors tab, door cards, analytics, remote unlock/identify, and every per-door setting.
Adding doors — pairing a new door controller with your facility.

Managing people

User Access — the user list, adding users manually, CSV import, the user detail panel, personal grants, and the access kill switch.
App invitations — emailing users a link to install the app, individually or in bulk, and auto-inviting synced users.
Sync & integrations — mirroring members from your integrations or Computer Vision into User Access, the sync activity log, and bulk-deleting synced users.

Access policy

Access Rules — facility-wide rules: person-type rules, tag-based access, and operating hours.
Access Scopes — bundle doors so you can grant them in one tick or give a subset of doors different rules, hours, or geofence.
Geofencing — require users to be physically at the facility before they can unlock, test the geofence, and set per-door exceptions.

Mobile app experience

App messaging — facility-wide banners, per-user messages, and automated message rules (e.g. expired-membership notices).
App security & settings — enforce Face ID/Touch ID/passcode before the app can be used, and control when support contacts appear in the app.
The mobile app (for members) — what your members see: signing in, unlocking, and common messages.

Auditing & reference

Access Logs — reading the audit trail, event states, the event detail view, and CSV export.
Reference — every event state, denial reason, setting, default, and limit in one place.
Troubleshooting — symptom-by-symptom fixes for offline doors, denied unlocks, sync issues, and invitation problems.
Common questions — FAQ.

Getting started checklist

Tick items off as you go — your progress is saved in this browser, and you can print the list.

Door & Gate Access checklist

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Add your first door controller — Doors tab → Add Device. The controller must be powered on and connected to your network. See Adding doors.
Decide who can unlock — Settings → Access Rules. Add a person-type rule (e.g. IF Member AND STATUS IS Active or Current) or tag-based access. See Access Rules.
Populate User Access — add users manually, import a CSV, or turn on syncing from an integration under Settings → Sync settings. See User Access.
Enable the geofence (recommended) — Settings → Geofencing. Restricts unlocking to people physically at the facility. See Geofencing.
Invite users to the app — send invitations individually from a user's panel, or in bulk from Settings → Sync settings → Send invitations…. See App invitations.
Verify with the Access Logs — after a test unlock, confirm the event appears under the Access Logs tab.

Selecting a facility

Door & Gate Access is configured per facility. Use the facility selector in the main Performance Hub toolbar to choose which facility you are configuring. If no facility is selected, the module shows "Select a facility in the main toolbar to configure Door/Gate Access."

Saving changes in Settings

All Settings pages share a save bar. When you have unsaved changes, a bar appears with Discard and Save changes. If you try to navigate away with unsaved changes, you are asked to confirm: "Discard unsaved changes? You have unsaved changes that will be lost if you leave this page."