Common questions
Short answers to questions people often ask about Display Screens, with links to the full details. For fixes to specific problems, see Troubleshooting and Hardware Troubleshooting.
What hardware do I need?
One Display Screen Player per TV or monitor, connected by HDMI and to your network. Ethernet is recommended. Display Automations use DPMS, the preferred method, which works with most TVs. HDMI-CEC is used only with a Pulse-Eight USB-CEC adapter, for TVs that don't switch reliably with DPMS; see Turning the TV on and off. You can order players from the Performance Hub.
Which player model do I have?
Hardware versions vary: the model supplied as a Display Screen Player can change over time, and current units ship on the ASUS NUC 13 Rugged with Intel Processor N50. Each screen's Overview tab shows the model of its player. See Specifications.
Can I show content on a screen in portrait?
Yes. Mount the TV vertically, set Orientation in the screen's Display settings, and design content at 1080 × 1920. Use Portrait in the playlist preview, or Preview portrait on a Library item, to check it.
How quickly do changes reach screens?
Within seconds for online screens. Screens also check for changes on a timer (every 60 seconds by default, set in Settings → Updates) as a fallback.
Can I show the same content at several facilities?
Users with organisation-wide Display Screens access can own content at brand or organisation level and publish it to every screen in a brand or the organisation. Facility-owned content can only go on that facility's screens. See Publishing content.
Can people cast to a screen?
Yes, with AirPlay. Turn on AirPlay in the screen's Casting & audio settings, and optionally set a 4-digit PIN.
Can my AI Agent manage screens?
Yes. Your AI Agent can build and publish apps for screens, and manage screens, playlists and schedules for you through the Display Screens MCP tools. It asks you to confirm before acting on several screens at once, and before putting a CCTV live view on screens. See Published apps.
What's the difference between an On-Device Web App and an Agent: Published App?
An On-Device Web App is downloaded to each screen and keeps playing offline. An Agent: Published App runs on your AI Agent device and is shown live, so it can have its own server side, but screens skip it while the agent is offline. Running on the agent is what lets it keep adapting to what happens at your site. See Two ways an app reaches your screens.
What keeps playing if the internet drops?
On-Device Web Apps are stored on each screen and keep playing without internet, and the Fallback Slate shows whenever a screen has nothing it can play. Web pages and live views need internet.
Where is Backup Media?
Backup Media, for templated content screens that lose their network, is in the Templated content tab, available where templated content is enabled for your location.
Where are the round timer, program loading and bell volume?
Where templated content is enabled for your location, they are in the Templated content tab (program loading, round timer, program preview and summary download) and in Settings (Timer/Bell Volume Automations and Templated Content Configuration).