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Accepting an invitation

One Performance Hub account can belong to several organisations. If you already have an account, for example because you manage sites for more than one business or you look after the technology for several clients, a new organisation invites you to join rather than creating a second account for you.

Quick reference

Where to find it: The link in your invitation email (subject "You're invited to join organisation on Performance Hub"). It opens Organisation invitations.

Who can access: The person who was invited, signed in with the account the invitation was sent to

Purpose: Join another organisation with your existing account, or decline

Accept or decline

  1. Open the invitation email, "You're invited to join organisation on Performance Hub", and click Review invitation, then sign in if you're asked to. See an example invitation email.
  2. Organisation invitations shows each invitation, for example "Dylan Barnes invited you to join this organisation."
  3. Click Accept to join, or Decline if you don't want to.

When you accept, you see "You've joined organisation name". The role the admin chose for you applies straight away, so you can start working at the facilities it covers.

Organisation invitations has no menu item; you reach it only from the email link.

Invitations expire. If yours has expired, or you declined by mistake, ask the organisation's admin to invite you again.

Working in more than one organisation

Once you've joined, switch between your organisations as you need. To see the facilities from every organisation in one list, turn on Consolidate all available organisations into Facilities selector in User Preferences. Default Organisation sets the one the Performance Hub opens in.