Performance Hub LogoPerformance Hub

Your account & security

Your account settings live in User Preferences, in the profile menu. Use them to keep your name and phone number up to date, change your password, turn on two-factor authentication, and choose how the Performance Hub opens for you.

Quick reference

Where to find it: Profile menu (your initials, top right) → User Preferences

Who can access: Every signed-in user, for their own account

Purpose: Manage your personal details, password, two-factor authentication and preferences

The profile menu

Click your initials in the top right corner to open the profile menu. It shows the email address you're signed in with, then:

ItemWhat it does
User PreferencesOpens your account settings (below)
AppearanceChooses the theme: Light, Dark, Auto (based on your local sunrise and sunset) or System. The shortcut is Alt+Ctrl+L (Option+Command+L on a Mac). Appearance is shown only where choosing a theme is available.
HelpOpens these docs in a new tab
Log outSigns you out

Log out when you finish on a shared computer.

The profile menu open at the top right, with a little of the page below and to its leftThe profile menu open at the top right, with a little of the page below and to its left

Figure 1: Open your profile menu to reach User Preferences

User Preferences

User Preferences shows your name and email address, three buttons for your account, and your preferences.

The User Preferences dialog for Dana Brooks, with Edit Personal Details, Password & Security Settings and API & MCP Keys, then the preference settingsThe User Preferences dialog for Dana Brooks, with Edit Personal Details, Password & Security Settings and API & MCP Keys, then the preference settings

Figure 2: User Preferences, with Edit Personal Details and Password & Security Settings

SettingWhat it does
Edit Personal DetailsChange your First Name, Last Name and Phone Number
Password & Security SettingsChange your password and turn two-factor authentication on or off. See Password and security.
API & MCP KeysKeys for connecting apps and AI agents to the Performance Hub. This is a developer feature; see Create an MCP key.
Default OrganisationThe organisation the Performance Hub opens in when you sign in. Last selected organisation opens the one you used last.
Consolidate all available organisations into Facilities selectorIf you work in more than one organisation, lists the facilities from all of them in the facility selector
Preferred LanguageThe language the Performance Hub uses, for example Auto [English]
Unit of MeasurementMetric System or Imperial System
Show Performance Hub TutorialShows or hides the Performance Hub tutorial

Click Save to keep your changes, or Cancel to close without saving.

Your email address isn't one of the personal details you can edit: an account's primary email address can't be changed after the account is created.

Password and security

Password & Security Settings needs a phone number on your profile. If you don't have one yet, the Performance Hub asks for it first.

Add a phone number

If your profile has no phone number, clicking Password & Security Settings opens Missing Phone Number: "Phone number is required for password and security settings changes."

  1. Choose your country, then enter your mobile number in Phone Number.
  2. Click Add Phone Number.
  3. Enter the verification code sent to your email address.
  4. Enter the verification code sent to your new phone number.

Click Back to return to User Preferences, or Cancel to close.

The Missing Phone Number dialog, with a Phone Number field and the Add Phone Number buttonThe Missing Phone Number dialog, with a Phone Number field and the Add Phone Number button

Figure 3: A phone number is needed before you can change password and security settings

Change your password

  1. Open User Preferences → Password & Security Settings.
  2. Under Password ("Update your account password"), click Change Password.
  3. Follow the prompts to set your new password. It must be at least 8 characters long.

Two-factor authentication

Two-factor authentication adds "an extra layer of security to your account": after your password, you also enter a 6-digit verification code. The status line shows "Two-factor authentication is enabled" or "Two-factor authentication is disabled".

To turn on two-factor authentication:

  1. Open User Preferences → Password & Security Settings.
  2. Under Two-Factor Authentication, turn on Enable Two-Factor Authentication.
  3. On Enter verification code, enter the 6-digit code sent to you and confirm. If it doesn't arrive, click Resend.

From then on, you enter a verification code each time you sign in. The code is sent by text message to the mobile number on your profile. If there's no mobile number, or the text can't be sent, it's emailed to you instead.

Some roles require a verification code at every sign-in, whatever your own setting. If one of your roles does, you're asked for a code even when two-factor authentication is off here. See Creating & editing roles.

Click Back to return to User Preferences, or Close when you're done.

Password & Security Settings, with Change Password and the Enable Two-Factor Authentication switchPassword & Security Settings, with Change Password and the Enable Two-Factor Authentication switch

Figure 4: Password & Security Settings: change your password and turn on two-factor authentication