Common questions
Access
Why can't I see Audit Logs in the menu?
Your role doesn't include it. You need a role that includes Audit Logs and Identity & Access Management in your organisation, such as Organisation Administrator. The Site Manager and Site Owner role templates don't include Audit Logs. Ask an Organisation Administrator if you need access. See Who can use Audit Logs.
Why does an organisation I don't manage not appear?
You only see organisations where your role includes access to Audit Logs and Identity & Access Management. The Logs tab shows how many organisations you're viewing, for example "Viewing logs for 1 organisation".
Can I share a filtered view with a colleague?
Yes. Your filters are saved in the page address, so copy the address and send it. Your colleague sees the same view if they have access to Audit Logs in the same organisation. See Share or bookmark a filtered view.
History and payloads
How far back can I look?
90 days. Full request and response bodies are kept for 7 days, after which a short preview remains. Need a longer history? Contact Support (additional charges apply).
Why is the request body only a preview?
The request is more than 7 days old. Full request and response bodies are kept for 7 days. After that, longer bodies are cut to a short preview, and the details say "Showing a preview for this log." Short bodies stay in full. See After 7 days: previews.
Can I see what changed, not just the request?
Partly. The Request POST Body shows what was sent, such as new opening hours or a new playlist, and the Response Body shows what came back. There's no before-and-after view, so to see what a value was before, look for earlier requests to the same endpoint.
Why does my search for part of an email address find nothing?
Email and IP only find exact matches. Type the whole email address or IP address. See Email and IP need the whole value.
Exports
Why are the times in my CSV different?
Timestamps in the CSV file are in UTC, so they can differ from the times shown in Performance Hub. Convert them to your time zone in your spreadsheet. See Exporting logs.
Why doesn't my CSV have every request?
The export holds only the logs loaded on the Logs tab: the first 500 that match your filters, plus any more you've scrolled to load. Scroll further before you export, or narrow the filters and export in parts.
Updates and summaries
Does the dashboard update by itself?
Yes. On the Dashboard tab, Live is on by default and refreshes the figures on a countdown. On the Logs tab, Live is off by default so the list stays still while you investigate. Turn it on to watch new requests arrive.
Can I trust the AI Error Summary?
Use it as a starting point. It's generated by AI and may be wrong, so check it against the Response Body. See AI Error Summary.