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Facility location

Facility Location holds "The physical address and map position of this facility." The position matters: the facility's time zone is set from it, and features such as the Door & Gate Access geofence start from it.

Quick reference

Where to find it: Settings (cog icon) → Facility & System Configuration → Facility Location (or click Location at the top of the page)

Who can access: Users with Facility & System Configuration access at the facility

Purpose: Record where the facility is, as an address and a point on the map

If you don't see Facility Location, your brand manages addresses centrally.

AUTO DETECT or MANUAL INPUT

Use the switch at the top of the section to choose how you enter the address: "Auto uses Google address search. Switch to Manual if your address can't be found."

OptionUse it when
AUTO DETECTYour address can be found with Google address search. This suits most sites.
MANUAL INPUTGoogle can't find your address, for example a new development, a unit inside a shopping centre, or a building on a university campus

Find the address (AUTO DETECT)

  1. Leave the switch on AUTO DETECT.
  2. In Display Address ("Start typing your address"), type the address, for example 100 Example Street, Lower Manhattan, NY 10004, and choose it from the list. "Location is automatically set from address."
  3. Check Address details (Address, City, State/Province, Postcode and Country).
  4. On the map, "Drag the marker to fine-tune the exact position", for example to the main entrance rather than the middle of the block. Latitude and Longitude update as you move it. Click Larger map for a bigger view.
  5. Click Save changes in the bar at the bottom of the page.

To correct part of the address, click Edit manually. The section switches to MANUAL INPUT with the address it found filled in, so you only change what's wrong.

Facility Location with AUTO DETECT, the display address, the Address details card, latitude and longitude, and the map with its markerFacility Location with AUTO DETECT, the display address, the Address details card, latitude and longitude, and the map with its marker

Figure 1: Facility Location with AUTO DETECT address search and the map pin

Enter the address by hand (MANUAL INPUT)

  1. Turn the switch to MANUAL INPUT.
  2. Enter Display Address, "The full address as a single line", for example 100 Example Street, Lower Manhattan, NY 10004, United States.
  3. Enter Address, for example 100 Example Street, and, if you need it, Address 2, for example Level 2, then Country, State/Province, City and Postcode.
  4. Enter Latitude and Longitude, or drag the marker on the map to the facility.
  5. Click Save changes in the bar at the bottom of the page.

Facility Location with MANUAL INPUT, with Display Address, Address, Address 2, Country, State/Province, City, Postcode, Latitude and LongitudeFacility Location with MANUAL INPUT, with Display Address, Address, Address 2, Country, State/Province, City, Postcode, Latitude and Longitude

Figure 2: MANUAL INPUT, for an address Google can't find

Why the location matters

  • Time zone. "Timezone is auto-set from your location's Latitude and Longitude, unless overwritten here." Every schedule at the facility, including its hours, runs in that time zone. See Time zone.
  • Door & Gate Access geofencing starts from the facility's saved location. See Geofencing.
  • Your facility's public details, such as its address in marketing designs, come from here.