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Primary details

Primary Details holds the "Core identity and contact details for this facility, used throughout Performance Hub." Keep them current: other parts of the Performance Hub, such as your marketing materials, use them.

Quick reference

Where to find it: Settings (cog icon) → Facility & System Configuration → Primary Details (or click Details at the top of the page)

Who can access: Users with Facility & System Configuration access at the facility. Other emails is shown to organisation admins only.

Purpose: Set the facility's brand, name and main contact details

The Primary Details section for Lower Manhattan, with Brand, Facility Name, Primary Location Email, Facility Phone and the Facility IDThe Primary Details section for Lower Manhattan, with Brand, Facility Name, Primary Location Email, Facility Phone and the Facility ID

Figure 1: Primary Details: brand, facility name, primary email and phone

Fields

FieldWhat it's for
Brand"Determines the branding applied to this facility"
Facility Name'Suburb or location only - e.g. "Lower Manhattan" or "Soho"'. Your brand is shown separately, so name the facility after where it is, for example Fortitude Valley or Parramatta, not ACME Fortitude Valley.
Primary Location Email"Main contact email for this facility", for example the front desk or reception inbox
Facility Phone"Pick the country, then enter the number - it formats automatically"
Facility ID"This ID is for reference only and is used for internal purposes/systems". Click the copy button to copy it, for example when you contact support.

If the phone number isn't valid, you see "Please enter a valid phone number, or leave the field blank."

Change the details

  1. Select the facility in the facility selector, then open Facility & System Configuration.
  2. In Primary Details, change the fields you need.
  3. Click Save changes in the bar at the bottom of the page, or Discard to undo your changes.

Other emails

Organisation admins can add more email addresses for the facility. Click Other emails next to Primary Location Email to open Other Associated Emails: "Associates other email addresses with this location, used for things such as support. Separate multiple emails with a comma." The link shows how many there are, for example Other emails (1). Click Hide other emails to close the field. Click Save changes to save them.

For example, add a facilities manager's address and an IT support address for an office, or a shared bookings inbox for a venue.

  • Facility location: the facility's address and map position
  • Staffed hours: the facility's hours
  • Facility Variables (Business Suite): marketing designs that use these details